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2 Second Lean Summary

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Book:  2 Second Lean: How to Grow People and Build a Fun Lean Culture Author: Paul A. Akers "A Lean strategy will always yield a simpler, safer and better product, and with happier, very involved employees." By adopting Lean thinking, one can reduce the stock and directly tackle two crucial maxims: cut waste and improve constantly. Running production in large batches requires lots of space, machinery and workforce, additionally, the means to move products around. Instead, if opted for ‘U-shaped manufacturing cells,’ each worker becomes responsible for producing only one item from start to finish. This process offers many benefits, such as, workers produce less inventory, make fewer mistakes and create less waste. One-piece production improves cash flow. The first thing that lean seeks to destroy is waste. As an organisation, your task is to eliminate it. There are eight sources of waste: Transport  (moving people, products & information), Inventory (storing parts,...
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12 Disciplines of Leadership Excellence Summary

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Book: 12 Disciplines of Leadership Excellence: How leaders achieve sustainable high performance Authors: Brian Tracy, Dr. Peter Chee Summary The authors describe 12 principles to succeed as a Leader. These can be developed over time by practice and experience. These are listed below: 1.  The Discipline of Leadership Excellence Current age employees most of the times look for what is in-stored for them in any work. Thus in current era, two types of leaders are more valuable as per author - charismatic transformational leaders who inspire people to do their best and transactional leaders who possess the ability to work with and achieve through others. Great leaders connect their team with the larger purpose by articulating their vision effectively and adding meaning to their team's work. As a leader one should make decisions and take actions and be accountable for the results. Leader should be prepared for adversity by planning for the worst-case scenario. Ope...
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Retail Case Study: Shopper's Stop- Employee Focus

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Shoppers’ Stop was started by C.L. Raheja in 1991 when organized retailing was unheard of in India. The retailer’s main focus was on the customer and to the person who attended the customer- the employee. At Shoppers’ Stop, right from the CEO to the front-end sales person, everyone was called  Customer Care Associate  This helped in boosting the self-esteem of the employees. It had specialized induction programs to groom the recruits, especially the first timers. The program included classroom training on the basics of retail, store design, store space planning, visual merchandising, selling and cashiering. This was followed by two weeks ‘mentoring’ program. Under this program they were attached to a senior in the workplace. Finally, to give the new recruits the sense of belonging, their parents were invited to breakfast to get a feel of environment at Shoppers’ Stop. In 2002, Shoppers’ Stop realised that the customer care associates were not performing up to the mar...
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